Frequently Asked Questions

You can see the status and track your order by checking the tracking emails sent to you which have links to the live status of the orders, or by signing in to your account here. 

If you are having trouble placing an order please contact customerservices@vitabiotics.com for advice.

In the rare event that you receive a faulty or incorrect item, please contact customerservices@vitabiotics.com for advice. You may be required to provide proof of delivery and / or photographic evidence.

If the order has been dispatched then it will be too late to amend your delivery address. If the order is still being prepared for dispatch please contact customerservices@vitabiotics.com for assistance. In some cases the order may be cancelled in order for you to place it again with the correct details.

Purchase any three products across the Vitabiotics range and get the lowest priced one free. Simply add at least any three items to your basket and the discount will be automatically calculated in your basket.

Remember you can choose any items across the website: for example, if you chose a Wellman Plus, Perfectil Original and a Wellkid Smart Chewable, you would get the Wellkid product for free, as this is the least expensive item.

To use a voucher code valid for Vitabiotics.com, simply enter the code when you see the ‘Enter Promo Code’ box in the checkout and press the ‘Apply’ button. Please note that voucher codes (except Rewards Points “codes” from 10^th July 2024) cannot be used at the same time as Vitabiotics Rewards Points nor with Subscribe & Save orders.

If the order has been dispatched then it will be too late to amend your delivery address. If the order is still being prepared for dispatch please contact customerservices@vitabiotics.com for assistance. In some cases the order may be cancelled in order for you to place it again with the correct details.

Tracking and order status can be found in the delivery update emails sent at every stage of the process, or by signing in to your account to see the latest status here.

Items can be returned if they are damaged, faulty, if we have made an error with the order, or if they are unwanted. Items need to be unopened (with any seals and shrink wrap intact) and in the original packaging. We can only accept the return of opened items if they are faulty.

If an item is no longer required, then you have 14 days to contact us regarding the return of the item(s) from the date of receiving the order. You then have 14 days to return your item(s). 

If an item is damaged or faulty then you may be eligible for a refund up to 30 days after purchase. Between 30 days and six months, you're only entitled to a replacement, not a refund. 

Photographic evidence may be requested to support your claim for damaged, faulty or missing items. We will then process refunds accordingly on receipt of the items back to us.

Please follow the steps below to enable us to process your refund efficiently:

1. Wrap the item securely in its original packaging with all accompanying documentation.

2. Contact Customer Services at customerservices@vitabiotics.com, who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. If postage is paid by customers, this cannot be refunded as we have a freepost system where no postage is required.

3. We will notify you via e-mail when we have processed your refund.

Please note that international orders are not free to return, unless they are faulty.

Yes, Vitabiotics delivers to countries all over the world including America, Asia & Pacific, Europe, Middle East & Africa - you can see the list of countries we ship on our International Shipping page.

Standard UK delivery is free on all products. If you need your order sooner, then we offer an express option for an additional cost.

International delivery charges vary, the cost of shipping will be displayed at checkout upon placing your order. To see the countries we ship to, please see the International Shipping page.

We are unable to comment on any customs fees that may be applied by the destination country and these will be the customer's obligation, and are subject to change and local rules.

Yes we deliver to PO Box addresses.

Yes we deliver to BFPO addresses.

Yes we can deliver to workplaces but please check with your employer first.

Standard free delivery for UK orders is 3 - 5 working days. If you require your UK order sooner, then we offer an express delivery service for an additional fee. Delivery times may vary depending on the time of year and / or exceptional circumstances, such as around Black Friday week or the festive season and New year. 

International delivery has a lead time of 10-12 working days.

Tracking and order status can be found in the delivery update emails sent at every stage of the process, or by signing in to your account to see the latest status here.

When you place an order, an “account” is automatically created which gives you the facility to see and track your order, your order history, save your payment details and amend your details where applicable. You can also activate you free Rewards Points just by signing in and see your Rewards Points balance and history.

Once you have placed an order, you will already have automatically created an account. Then you can sign in to see your order history here.

Passwords are no longer required as we have moved to a “password-less” easier sign in which also works for previous password users. Sign in here

Subscribing to newsletter emails can be done either at the checkout stage or at the bottom of the website pages, or via a “pop-up” box which often appears when you visit the site, or by signing in to the “My Account” section and selecting that option.

To unsubscribe, either simply click the link at the top of any email received and you will automatically be unsubscribed from all marketing emails (except order and delivery related transactional email notifications), or use the “unsubscribe” from newsletters option in your account.

After you have placed an order, you will have automatically created an account where you can sign in to update your details under the ‘My Details’ section. Sign in here

You can find our Terms & Conditions here and our Privacy Policy here.

Please email customerservices@vitabiotics.com with your order number and we will email it across.

Subscribe & Save is a regular product subscription. It’s an easy and convenient way to save on your Vitabiotics supplements and avoids the need to reorder each time you need more. From 10^th July 2024 You’ll receive great discounts on your orders, starting at 20% discount on your first two orders, 25% off orders 3 to 5, increasing to 30% from you from your 6th orders onwards. You can find out more on our Subscribe & Save page.

You can increase the quantity of an existing Subscribe & Save order item, or change or add an item for an alternative, just by selection "Edit items" when signed in to your subscription.

After you have placed any order, including a subscription, an account is automatically created, where you can make any changes to your subscription or your details. Sign in here

Once you have placed a subscription order, an account will be automatically created where you can cancel your subscription or make any changes. You can sign in here

Once you have placed any order, including a subscription, you can change the delivery address by signing in here.

Please note that you will need to change your address in the ‘Subscribe & Save' section and NOT the address in the ‘My Details’ section.

Once you have placed any order, including a subscription, you can change the payment card by signing in here.

Go to the ‘Subscribe & Save' section and change or update your card details.

Vitabiotics Rewards Points is an easy way for you to save money. Simply collect free Rewards Points every time you shop and use them for an instant saving on your next order. You can find out more on our Rewards Points page.

Collect free Rewards Points every time you shop on Vitabiotics.com. Every 100 Points collected = £1 off your next order! Sign in to your account and simply redeem these at checkout. To spend your points, you will need a vitabiotics.com account. You can find out more on our Rewards Points page.

Our email newsletters often feature exclusive Rewards Points promotions. You can sign up to our newsletters here.

You can see all of our vegetarian-friendly products by visiting our Vitamins & Supplements for Vegetarians Collection.

You can see all of our vegan-friendly products by visiting our Vegan Vitamins & Supplements Collection.

Yes, you can find all of our gluten free products on our Gluten Free Vitamins & Supplements Collection. 

You can see all of our Halal-friendly products on our Halal Vitamins Collection.

Scientific opinion varies, but it is often thought that earlier in the day is better for vitamin intake.  However, it is important to ensure the supplements are taken with your largest meal of the day to maximise nutrient absorption, whether this is your lunch or evening meal. Avoid taking with breakfast if this is only a light meal for you. 

Yes. Always ensure that tablets or capsules are taken with plenty of liquid to help swallowing and to wash it down. It is not recommended to take tablets or capsules with hot drinks such as tea or coffee, as not only could you burn your mouth if you take too large a sip, but this may also cause the tablet or capsule to disintegrate too early.

Difficulty in swallowing tablets is quite a common experience. Vitabiotics have researched this extensively and recommend that after chewing some food (e.g. banana), just before you swallow, pop the tablet into your mouth and swallow it together with the chewed food, followed by some liquid. The throat opens up wider to swallow the chewed food and so the tablet should go down with greater ease. Alternatively, the tablets may be swallowed with thicker liquids such as yoghurts or smoothies.

If you are looking for an alternative to tablets, then we also offer a range of Liquid Vitamins and chewable Vitamin Gummies. 

No, this is not recommended as we have specific liquid and chewable formats for children. Of course, many Vitabiotics' products are for specific adult requirements or life stages, and are therefore not recommended for children. Because of the size of some capsules and tablets, we do not recommend they be taken by children under the age of 12, unless specified otherwise under the directions for use. Browse our range of Children's Vitamins & Multivitamins to find something that suits your child’s needs. 

Tablet sizes vary from product to product. You can contact productcare@vitabiotics.com for further advice and helpful tips. 

In many of our ranges we include alternatives to tablets and capsules - including Liquid Vitamins, Vitamin Gummies, effervescent tablets that dissolve into a nutrient-rich drink and chewables for kids.

We are a British company and always aim to keep our manufacturing in the UK to GMP standards. The vast majority of our products are made right here in the UK, which includes our tablet formulations and all of our liquid and effervescent products. We also use facilities in other countries including France, Germany and Switzerland, for a number of our products. Raw materials can be sourced in the UK and across the world, to strict pharmaceutical or food grade standards.

Please contact customerservices@vitabiotics.com.

Please contact customerservices@vitabiotics.com.

Please contact our press team here.

Please contact our marketing team here.

For UK trade enquiries, please contact Alliance Healthcare.

For international enquiries, please contact our Export team.

Want to join the UK’s number one vitamin company? You can see all of our open roles on our Careers page.